Order FAQs | Protec

Due to the current circumstances with the Coronavirus and the "lockdown" that has been put in place by the Government, our offices, manufacturing facility and distribution warehouse are working with limited capacity.

For NHS or government critical care construction, please email covid19@protection.co.uk and we will respond as soon as possible.

Can you get specific temporary protection materials that aren't listed?

If you’re looking for a specific product or some temporary protection materials that you can’t find on our website, then get in touch with our team via email or by calling 0800 834 704.

We’ve got a wide network of manufacturers and will do everything we can to find what you’re looking for. You can also email us at enquiries@protection.co.uk.

Volume-related discounts and trade accounts

If you’re looking to buy in bulk for building or construction sites, see our dedicated trade hub to open your free trade account and learn more about our volume-related discounts – along with a selection of other trade benefits.

As the leading supplier of temporary protection materials, we can negotiate the best deals in the market and give you even better rates for larger volumes.

Can I cancel or change my order?

Once your order has been placed and confirmed you can make changes or cancel it by contacting us at enquiries@protection.co.uk or call us on 0800 834 704.

We process all orders immediately after confirmation, so you’ll need to contact us as soon as possible to prevent your order being processed and despatched.

Are all products shown on the website held in stock?

Yes, our stock forecasting system ensures we have large stocks of all items. In exceptional circumstances when the item you require is out of stock, we’ll add a notice to the product's web page.

What happens if an item I want is out of stock?

If an item you require is currently out of stock, just get in touch with us, and our team will advise you on when we expect the products to be available again. We can also suggest a possible alternative item.

I have received an incorrect item or have an item missing from my order, what can I do?

If you received an incorrect item or anything is missing from your delivery, please email us at enquiries@protection.co.uk or call us on 0800 834 704 and we will investigate it for you. If we are unable to locate your items we will send out a replacement.

What others have
to say about us

This is the second time I have worked with Protec and am always so appreciative of their customer service. They respond really quickly and are great at making suggestions for the most suitable products. The quality of products and delivery times have always been faultless too.

Molly L-H

Excellent service and products, and the staff go above and beyond to help with any questions or queries that arise.

Anne G

Always excellent service

QJ

Protec are highly recommended. Excellent customer service, technical support, competitive pricing and exceptional supply service with orders delivered next day.

Michael Rollins

Trusted by the industry

The Company reserves the right to amend or vary its conditions of sale and to alter its prices and charges in respect of goods and/or services supplied to the customer without notice. Prices and charges payable by the customer shall be those prevailing at the time of delivery and so invoiced by the Company.

By Surface