Returns, Damaged or Missing Items
Need to return an order?
If you’re not happy with your order for any reason, simply return the unused products to us for a full refund or exchange, within 14 days of the original delivery date. Make sure you pack them as delivered, in the original packaging, and that they arrive in a re-saleable condition, or we may need to deduct a fee from the refunded amount.
You’re responsible for any delivery costs returning the item(s), and unfortunately any used or damaged products cannot be returned. We may need to charge for the shipping and handling of any returns. Credits may take up to 14 days to process.
Contact us at enquiries@protection.co.uk or call on 0800 834 704 to arrange your return
Missing or damaged goods?
Of course, if there are any faulty or damaged goods, or any items missing, we will do everything we can to resolve the issues. Please make sure you report any problems within 24 hours of receipt of your delivery, otherwise we may not be able to issue credit.
If your order is missing in transit, you will receive an immediate refund or replacement on an express delivery service.
How do I exchange an item?
If you require an exchange please contact us at enquiries@protection.co.uk or call us on 0800 834 704.
Do you accept international returns?
For all international returns please call us on 0800 834 704 or email enquiries@protection.co.uk
For more details, see our full returns policy.
What others have
to say about us
This is the second time I have worked with Protec and am always so appreciative of their customer service. They respond really quickly and are great at making suggestions for the most suitable products. The quality of products and delivery times have always been faultless too.
Molly L-H
Excellent service and products, and the staff go above and beyond to help with any questions or queries that arise.
Anne G
Always excellent service
QJ
Protec are highly recommended. Excellent customer service, technical support, competitive pricing and exceptional supply service with orders delivered next day.
Michael Rollins
Trusted by the industry
©2020 Protec International Ltd. Registered in England No. 3686287. VAT No. 725 7799 83.
The Company reserves the right to amend or vary its conditions of sale and to alter its prices and charges in respect of goods and/or services supplied to the customer without notice. Prices and charges payable by the customer shall be those prevailing at the time of delivery and so invoiced by the Company.