(on orders over £150 placed before 5pm Mon - Fri)

Returns, Damaged or Missing Items

Need to return an order?

If you’re not happy with your order for any reason, simply return the unused products to us for a full refund or exchange, within 14 days of the original delivery date. Make sure you pack them as delivered, in the original packaging, and that they arrive in a re-saleable condition, or we may need to deduct a fee from the refunded amount.

You’re responsible for any delivery costs returning the item(s), and unfortunately any used or damaged products cannot be returned. We may need to charge for the shipping and handling of any returns. Credits may take up to 14 days to process.

Contact us at or call on 0800 834 704 to arrange your return


Missing or damaged goods?

Of course, if there are any faulty or damaged goods, or any items missing, we will do everything we can to resolve the issues. Please make sure you report any problems within 24 hours of receipt of your delivery, otherwise we may not be able to issue credit.

If your order is missing in transit, you will receive an immediate refund or replacement on an express delivery service.


How do I exchange an item?

If you require an exchange please contact us at or call us on 0800 834 704.


Do you accept international returns?

For all international returns please call us on 0800 834 704 or email


For more details, see our full returns policy.

What others have
to say about us

This is the second time I have worked with Protec and am always so appreciative of their customer service. They respond really quickly and are great at making suggestions for the most suitable products. The quality of products and delivery times have always been faultless too.

Molly L-H

Excellent service and products, and the staff go above and beyond to help with any questions or queries that arise.

Anne G

Always excellent service


Protec are highly recommended. Excellent customer service, technical support, competitive pricing and exceptional supply service with orders delivered next day.

Michael Rollins

Trusted by the industry