GET FREE NEXT WORKING DAY DELIVERY
(on orders over £100 placed before 5pm Mon - Fri)
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be returned in the original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted for return if they are dispatched within 14 days of the original delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
5. Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
Nothing in our returns policy affects your statutory rights. If you would like to know more about your legal rights, please visit the Directgov website. Please note that we are not responsible for the content of external websites.
This is the second time I have worked with Protec and am always so appreciative of their customer service. They respond really quickly and are great at making suggestions for the most suitable products. The quality of products and delivery times have always been faultless too.
Excellent service and products, and the staff go above and beyond to help with any questions or queries that arise.
Always excellent service
Protec are highly recommended. Excellent customer service, technical support, competitive pricing and exceptional supply service with orders delivered next day.
©2021 Protec International Ltd. Registered in England No. 3686287. VAT No. 725 7799 83.
The Company reserves the right to amend or vary its conditions of sale and to alter its prices and charges in respect of goods and/or services supplied to the customer without notice. Prices and charges payable by the customer shall be those prevailing at the time of delivery and so invoiced by the Company.
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