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0800 834 704

International +44 1625 855600

7.30am - 5.30pm GMT

Our Returns Policy

Return or exchange an item - our 100% money back guarantee.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in the original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. 

Please note: 

1. Goods will only be accepted for return if they are dispatched within 14 days of the original delivery, unless we have notified you otherwise. 

2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

3. The cost of returning the item to us is your responsibility. 

4. Delivery charges are only refundable where goods are faulty and a refund is made. 

5. Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. 
 

Your statutory rights 

Nothing in our returns policy affects your statutory rights. If you would like to know more about your legal rights, please visit the Directgov website. Please note that we are not responsible for the content of external websites. 

What others have
to say about us

This is the second time I have worked with Protec and am always so appreciative of their customer service. They respond really quickly and are great at making suggestions for the most suitable products. The quality of products and delivery times have always been faultless too.

Molly L-H

Excellent service and products, and the staff go above and beyond to help with any questions or queries that arise.

Anne G

Always excellent service

QJ

Protec are highly recommended. Excellent customer service, technical support, competitive pricing and exceptional supply service with orders delivered next day.

Michael Rollins

Trusted by the industry